Returns and Refunds

Returns & Refunds

We want you to love your purchase from City Boys Hub. If for any reason you are not completely satisfied with your order, we offer a hassle-free returns and refunds policy. Here's what you need to know:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered may not be eligible for return.

  2. Initiating a Return: To initiate a return, please contact our customer support team within 5 days of receiving your order. You can reach us via email at shopcityboyshub@gmail.com.

  3. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item(s). Please ensure that the item(s) are securely packaged to prevent damage during transit.

  4. Return Shipping: You will be responsible for covering the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is delivered to us safely.

  5. Refund Process: Once we receive your returned item(s) and verify their condition, we will process your refund within 7 business days. Refunds will be issued to the original method of payment used for the purchase.

  6. Exchanges: If you would like to exchange an item for a different size, colour, or style, please follow the return process outlined above and place a new order for the desired item(s) separately.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

  8. Non-Returnable Items: Certain items, such as gift cards, perishable goods, and personalized or custom-made products, may not be eligible for return. Please check the product description carefully before making your purchase.

If you have any questions or need further assistance regarding returns and refunds, please don't hesitate to contact our customer support team. We're here to help you every step of the way.